Support - Flux Run

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Reach out any time — we typically respond within 24 hours.

Frequently Asked Questions

How does streak freeze work?

Pro users get one streak freeze per week. If you miss a day, Flux Run automatically uses your freeze to protect your streak — so one rest day won't break your chain.

How does the AI coaching work?

The AI analyzes your full run history — pace trends, distance, recovery, and consistency — then builds a personalized training plan around your specific goal. The more you run, the smarter it gets.

Can I use Flux Run without a Pro subscription?

Yes. GPS tracking, streaks, weekly charts, achievements, and leaderboards are all free. Pro unlocks AI coaching, advanced metrics, and streak freeze.

How do I cancel my subscription?

On iPhone, go to Settings → Apple ID → Subscriptions → Flux Run. On Android, open the Play Store → Subscriptions → Flux Run. You can cancel anytime.

My GPS isn't tracking correctly. What should I do?

Make sure Location Access is set to "Always" or "While Using" in your device settings for Flux Run. Start your run outdoors and wait a few seconds for the GPS fix before moving.